Public Services at the Paceda Urban Village Office, Madidir District, Bitung City

Abstract

This look at aims to discover, examine and describe the performance of public services inside the Paceda Village workplace. The studies technique used is a qualitative method with a descriptive approach. As for the vicinity in Paceda Village workplace, Madidir District, Bitung city. studies techniques for amassing facts using observation, interviews and documentation strategies. information analysis strategies via records discount, data presentation and conclusion. The effects confirmed that populace management offerings on the Paceda village office were not foremost and effective. 1). Tangible, in phrases of facilities and infrastructure are nonetheless insufficient. 2). Reliable, related to reliability in services that are still not effective because they are influenced by the situation and conditions of the Covid-19 pandemic. 3). Aspects of responsiveness, service in the aspect of responsiveness of village officials to the community regarding the service of some officers who are responsive in service, however, there are still officers who are less responsive, and also the prevention of transmission of the Covid-19 virus so that it affects services.